SHIPPING AND HANDLING
All Online Orders (not including Furniture, please see below for further information)
At present, we only ship orders direct to the United Kingdom mainland, which is parts of Scotland (including Highlands and Islands), England and Wales. Deliveries will be made by post/carrier service instructed by us to the address stipulated in your order. You must ensure that someone is present to accept delivery. Should you wish to seek delivery out with this area (but still considered to be part of the UK) there will be an additional surcharge to the delivery item price already stated. Those postcode areas that are subject to surcharges are noted below:
The Highlands and Islands of Scotland – postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17- 26, PH30-44, PH49-50, ZE.
Northern Ireland, Isle of Man, Isles of Scilly - postcodes BT1 – BT99, IM1 – IM9, IM99 and TR21, 22, 23, 24, 25.
The surcharge cost will be shown upon selection of the shipping options within our basket checkout page. Please ensure that you choose the correct postage for your postcode. If you haven't done this we will contact you directly to ask if you wish to pay the further charge or if you want the delivery option cancelled with a refund of any monies paid.
We will aim to despatch any orders received before 1.00pm. Deliveries are made during normal working hours of business on Monday – Friday, if an order is made on Friday or over the weekend or a public holiday, it will be picked and packed for collection on the next working day for delivery to you. Should you wish to receive a package on Saturday or Sunday, there will be an additional surcharge to the existing delivery cost price. We are happy to arrange this for you, but please call us first to confirm delivery costs in this circumstance. We cannot guarantee next day delivery and cannot be held responsible for any delays incurred once the parcel has left our premises.
If we are unable to deliver your order after our instructed post/carrier service has attempted through their own procedures, we will notify you to try to arrange an alternative date for delivery, convenient to you. If we have been unable to contact you after 28 days from the first time we attempted delivery, we will cancel your order and return money paid for the goods. We will retain any charge we made for delivery.
We will ship to the address supplied by you in the shipping address part of the order. If this address is incorrect we will not be held responsible for any loss of goods or compensation thereafter regarding goods or shipping costs.
Online Furniture Sales Policy (Shipping and Returns Policy)
At present, we only ship furniture direct to the United Kingdom mainland, which is parts of Scotland (excluding Highlands and Islands), England and Wales. If you have purchased an item and your delivery location is not possible then you will be entitled to a full refund.
We retain the right to manage the delivery of your purchased furniture item(s) and charge accordingly at the quoted rate given. All deliveries will be made within 30 days of your purchase. This is to ensure that we can provide the best service to ensure that the products are delivered to you safely and intact. Should you wish to use your own company or person, then by purchasing the items and indicating this you waive your right to a refund of the item(s)
You have the right as a consumer having purchased through our website directly to cancel the purchase of the item, if you notify us in writing by email to firstname.lastname@example.org within 14 days of the date of delivery to you.
In order to qualify for a full refund of the item(s) it will need to be in its original condition as delivered to you (with packaging) with no damage or faults that would make the goods unsellable and you will only be entitled to a refund which equates to the cost of the item(s) minus the costs of delivery to you and its return to us at our chosen business address. You are entitled to make your own return arrangements but this must be done within 14 days from your confirmation in writing that you wish to return the goods. If this is arranged by you and the goods arrive undamaged and in a resalable condition, then we will refund the cost of the item(s) minus the delivery charge to you only.
It is your responsibility to ensure that once the item is delivered that you inspect the item fully and are happy with it. If you find that there is any damage to the item upon delivery, you must notify us directly within 24 hours of any issues so that we may have opportunity to assess and rectify the situation for you. We would ask that you detail the fault and support this with any photographs to demonstrate the damage. If you seek to alter or fix the item yourself this will render your rights powerless in relation to any return. Prior to delivery to you, we will take a full photographic record of the item and we will ensure to the best of our ability that the item is packaged safely and securely for delivery to you.
Commission Furniture Purchase (Shipping and Return Policy)
Should you have purchased a piece of furniture from us that has been commissioned to your own bespoke design as a made to order commission then your rights in relation to any refund or cancellation of the item(s) are no longer entitled and all costs will be non-refundable.