Return and Refunds
All Online Orders (see below for Furniture only)
To return an item for a refund, the item must be returned to us within 14 days from the date that you received the order. We must however be notified initially within 5 working days that there is an issue and this can be done by emailing email@example.com. We will need an indication of your order and order number along with the reason for returning the goods. The items must be returned in the same condition as when they left us, and buyers are responsible for the cost of returning the item(s).
Customers must also return the goods in a saleable condition, either with the same packaging as when it was received, or with equivalent packaging to ensure safe transit back to us. Unfortunately we cannot refund items that have been opened and used or items that have been damaged in transit due to improper packaging. If the goods have been received in a resalable condition, we will refund the purchase price (minus any initial outgoing postage paid) once we’ve received and processed the safely returned item.
If after making a purchase you wish to cancel your order, you will receive a full refund immediately as long as the order has not be dispatched. If your order has been dispatched but not reached its destination, you will receive your refund once your order has been returned to us.
We can arrange a collection return of the item(s) purchased which will be subject to a collection fee which will be relevant to the size and value of the purchased item(s). Please contact us for more details if you wish for us to arrange this for you. You do however have the right to make your own arrangements to return the goods to business address, but all items will still be subject to the above terms and conditions in relation to resalable item(s).
Online Furniture Sales Policy (Shipping and Returns Policy)
Thank you so much for taking time to support our small independent creative business and we really appreciate you taking the time to purchase our repainted furniture from our online website. As the furniture item is a second hand piece it will come with its own character and aging which reflects its own uniqueness, but we have taken as much care and attention to ensure that the item is finished and painted for you to enjoy now and in the future.
Before any purchase of our furniture please make sure that the item(s) can fit into your home and to the room of your choice. Measurements are provided on the product item for assistance.
You have the right as a consumer having purchased through our website directly to cancel the purchase of the item, if you notify us in writing by email to firstname.lastname@example.org within 14 days of the date of delivery to you.
In order to qualify for a full refund of the item(s) it will need to be in its original condition as delivered to you (with packaging) with no damage or faults that would make the goods unsellable and you will only be entitled to a refund which equates to the cost of the item(s) minus the costs of delivery to you and its return to us at our chosen business address. You are entitled to make your own return arrangements but this must be done within 14 days from your confirmation in writing that you wish to return the goods. If this is arranged by you and the goods arrive undamaged and in a resalable condition, then we will refund the cost of the item(s) minus the delivery charge to you only.
It is your responsibility to ensure that once the item is delivered that you inspect the item fully and are happy with it. If you find that there is any damage to the item upon delivery, you must notify us directly within 24 hours of any issues so that we may have opportunity to assess and rectify the situation for you. We would ask that you detail the fault and support this with any photographs to demonstrate the damage. If you seek to alter or fix the item yourself this will render your rights powerless in relation to any return. Prior to delivery to you, we will take a full photographic record of the item and we will ensure to the best of our ability that the item is packaged safely and securely for delivery to you.
Commission Furniture Purchase (Shipping and Return Policy)
Should you have purchased a piece of furniture from us that has been commissioned to your own bespoke design as a made to order commission then your rights in relation to any refund or cancellation of the item(s) are no longer entitled and all costs will be non-refundable.